It is our sincere hope that you are satisfied with your purchase. If you are not sure that you are purchasing the proper equipment, please call customer service for assistance. Returning purchases is expensive for both us and our customers.
Many items we sell are classified as bath hygiene items and by Federal Law cannot be returned if the box has been opened. We reserve the right to refuse any returned product.
If you need to return a product, please call customer service for a Return Merchandise Authorization Number (RMA) and the correct return shipping address prior returning any item purchased on CareProdx.com.
Please do not return products without a Return Merchandise Authorization Number. Items returned without a Return Merchandise Authorization Number will result in delaying or voiding your refund claim.
Note that many custom order items, including showers, shower pans, pvc shower chairs and any other custom ordered items may not be returnable. Shower, Shower Pan and Door Opener orders cannot be canceled once we have placed the order with the factory. This means the order is in production at the factory and cannot be stopped. Payment is collected for these items at the time of the order, which can be several days before shipping.
Please also note that return requests must be made within 30 days of the date of delivery. After that date, returns will not be accepted.
Restocking fees of 25% will be applied for all returns. Additional fees may apply to PVC Shower Chairs, Roll-In Showers, Shower Pans, Best Bath Brand Shower Accessories, Door Openers, Door Opener Accessories or any item classified as a hygiene item under state or federal law. Return authorization for the aformentioned items are issued by the products manufacturers at their discretion. Listing of products that may incur additional return fees does not in any way infer that any non-returnable product can be returned. CareProdx.com does not issue return authorization numbers for any item classified as a hygiene item under federal regulations. All applicable fees will be deducted from the total refund amount. Original shippng cost will be deducted on free shipping items to cover original shipping costs.
Defective items will be replaced at no expense to the customer.
Refunds generally take approximately 21 business days to process, once the item has been received at the designated return address with its return authorization number attached.
If the item is determined to be used or damaged the refund may be denied. We do not sell open box or used hygiene items and consequently do not accept returns on any open box hygiene product.
The correct return shipping address is dependent on the manufacturer of the item you purchased and will be provided with the manufacturer's Return Merchandise Authorization Number once your request has been processed.
You can also leave us a message through our live chat button when our customer service center is closed or contact us through email at customerservice@CareProdx.com