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Lumex Returns Policy

Lumex Returns Policy

Lumex and Graham Filed Returns Policy

Purchases of Lumex and Graham Field products may be returned within 30 days of the original order date if the item is unused and in brand new condition.  Original shipping charges will be duducted from any refund amount.  A 30% restocking fee always apply.  It is the customers responsibility to return the item at their expense.  

If you need to return a Lumex/Graham Field product, please call customer service at 800-413-3302 or email us at customerservice@careprodx.com for a Return Merchandise Authorization Number (RMA).  Please do not return products without a Return Merchandise Authorization Number. Items returned without a Return Merchandise Authorization Number will not be accepted and no refund will be issued. 

Used hygiene equipment is never returnable.  The presence of any foreign matter, including but not limited to human hair, dirt, waste, etc. deems the product non-returnable.  Returned used hygiene products will be disposed of and no refund will be offered.


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