While we make every attempt to correctly enter your phone-in orders, it is very important that you verify your order immediately after it is placed. This includes web placed orders as well as phone orders. It is the customers responsibility to check for order accuracy.
You will receive an email confirmation within a few minutes of placing your order. It is important that you check the items on that confirmation and verify that they are the items you intended to order. Should you not receive a copy of your order, contact customer service immediately at 800-413-3302, email customer service at firstname.lastname@example.org or submit a Help Ticket via our Help Desk accessible on the top menu of any page in our store.
CareProdx.com is not responsible for orders that are incorrect. It is solely the responsiblilty of the customer to confirm the accuracy of their order and promptly notify us of any questionable or inaccurate information.