AKW Products Returns Policy
Any AKW product may be returned within 30 days of the date of delivery. The product may not be used. The product cannot have been installed. AKW charges a 30% restocking fee. Original shipping costs are deducted from the refund amount.
Please note that Caregiver Doors are non-returnable.
If you need to return an AKW product, please call customer service at 800-413-3302 or email us at firstname.lastname@example.org for a Return Merchandise Authorization Number (RMA). Please do not return products without a Return Merchandise Authorization Number. Items returned without a Return Merchandise Authorization Number will not be accepted and no refund will be issued.
Used hygiene equipment is never returnable. The presence of any foreign matter, including but not limited to human hair, dirt, waste, etc. deems the product non-returnable. Returned used hygiene products will be disposed of and no refund will be offered.