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AKW Products Returns Policy

Any AKW product may be returned within 30 days of the date of delivery.  The product may not be used.  The product cannot have been installed.  AKW charges a 30% restocking fee.  Original shipping costs are deducted from the refund amount.  

Please note that Caregiver Doors are non-returnable.

If you need to return an AKW product, please call customer service at 800-413-3302 or email us at customerservice@careprodx.com for a Return Merchandise Authorization Number (RMA).  Please do not return products without a Return Merchandise Authorization Number. Items returned without a Return Merchandise Authorization Number will not be accepted and no refund will be issued. 

Used hygiene equipment is never returnable.  The presence of any foreign matter, including but not limited to human hair, dirt, waste, etc. deems the product non-returnable.  Returned used hygiene products will be disposed of and no refund will be offered.

Shower Pans: 

Showers Pans and Accessory Product orders can be cancelled up to 24 hours after purchase.  After the initial 24 hour period, purchaser agrees to accept delivery of their purchase and understands and agrees that no refunds for any reason will be given.  

CareProdx guarantees that your product will arrive in new, undamaged condition.  In the extremely rare event of damage your product will be replaced or repaired to your satisfaction.   

Please note that items returned because the product has minor damage, prior to giving CareProdx the opportunity to repair or replace the product, does not entitle the purchaser to a full refund.